For privacy requests, safety reports, legal notices, billing inquiries, or general questions about PairUp.chat, reach us using the email below. We aim to respond within 1-3 business days; complex requests may take longer.
PRIMARY EMAIL
contact@pairup.chat
Types of Inquiries
When contacting us, please include a clear subject line to help us route your inquiry:
Technical Support — Bug reports, feature requests, technical issues
Legal Inquiries — DMCA takedowns, subpoenas, law enforcement requests
Partnerships — Business partnerships, media inquiries, press
What to Include
To help us assist you faster, please include:
Your account email address (if applicable)
A clear subject line describing your inquiry
Detailed description of the issue or question
Screenshots or evidence (for bug reports or safety issues)
Order or transaction ID (for billing inquiries)
Relevant usernames or profile links (for safety reports)
Response Time
General inquiries — 1-3 business days
Billing issues — 1-2 business days
Privacy requests — 5-10 business days (may require verification)
Safety reports — Immediate review, response within 24-48 hours for urgent cases
Legal requests — Response within required timeframes
Business & Press
For partnerships, media inquiries, or press requests, use the same email with "Partnership" or "Press" in the subject line.
Law Enforcement
Lawful requests from government agencies should be sent to the contact email with sufficient detail for us to validate and respond. We may notify users when disclosure is required unless prohibited by law. Emergency requests should be clearly marked in the subject line.
Abuse Reports
To report abuse, violations, or safety concerns, please use our in-app reporting tools first. For urgent or complex issues that cannot be reported in-app, email us with "ABUSE REPORT" in the subject line and include all relevant details and evidence.